Postings in the ‘I.S. News’ Category


Preserve your email and other data from your DePauw IT Accounts now. #AnnounceIT

April 16th, 2015 by Lynda S. LaRoche

Class of 2015

As you are going through your graduation to-do list, schedule time to preserve your email and other data from your DePauw IT accounts. In the following, you will learn the timeline for when your primary DePauw IT accounts will no longer be available to you, resources you can use to preserve email and other data, and information on services available to DePauw alumni.

DePauw IT Account Access will retire on October 31, 2015


Be sure you save any documents you wish to keep from your class (I:) drive, personal (P:) drive, and Web (W:) drive before the end of October 2015.


To request a transcript after October 31, 2015, browse to the transcript ordering portal on the Registrar’s Transcripts website.

Google Apps (email, calendar, drive, etc.)

Download a copy of the Google Apps data you want to keep, including your email, calendar, and more, by going into your Account settings and clicking Download data in the Account tools section. Once started, archives may take several hours or days to create depending on how much data you have selected to download. Be sure to start this process before the middle of October 2015 so there is plenty of time for your archive to be completed.

IT Recommendation Checklist and Resources

You can also find a helpful IT recommendation checklist that includes additional resources at Graduating Senior Accounts. These tips will guide you through setting up a personal email account, updating online account information (e.g., checking account, credit card, cell phone password recovery, etc.) so that you do not lose access to them after your DePauw IT accounts are retired on 10/31/2015, how you can let others know your new contact information, and more.

Stay connected with DePauw through the Online Directory and Alumni App

DePauw’s Office of Alumni Engagement provides opportunities to connect with DePauw and fellow alumni through the Online Directory and Alumni App. Through the Online Directory you can update your contact information, as well as search for and connect with fellow DePauw alumni. If you have not set up your account yet, contact the Office of Alumni Engagement at or (765) 658-2586 for your Activation Code.

You can also download the DePauw Alumni App powered by EverTrue. This app for iPhone, iPad, and Android devices allows you to access the alumni directory and provides mapping functionality based on business address to search for classmates and fellow alumni around the world. Click here to download the app on your mobile device, or search for “EverTrue” in the Apple App store or Google Play store. To learn more, visit

Need help?

Please contact the Office of Alumni Engagement at or (765) 658-2586 with questions concerning the Online Directory and Alumni App. All other questions should be directed toward the HelpDesk at or (765) 658-4294.


Hoping that your final semester is all that you wish it to be!

Submit your own technology request or issue. #AnnounceIT Inbox

March 31st, 2015 by Lynda S. LaRoche

#ReportIT is your way to Report Information Technology (IT) requests or issues at DePauw.

You have been calling, emailing, and visiting the HelpDesk to report technology requests or issues (i.e., incidents) and now … you can submit new incidents and review existing ones on your own by logging in with your DePauw Account username and password at For step-by-step instructions on how to do this, go to the IT KnowledgeBase Submit and manage technology requests and issues article or watch the Submit your own technology request or issue video tutorial.
#LearnIT is your way to Learn about Information Technology (IT) at DePauw.
A quick reminder that Atomic Learning is where all students, staff, and faculty have access to online technology training on over 250 applications. Learn more about DePauw’s subscription at Atomic Learning or use your DePauw Account username and password to log in at to get started. and are also available as links in e-Services:

  •      Students look for the links under Campus Life.
  •      Staff and Faculty look for the links under Additional Links.

Have a great week!

Go change your Google password now. #SecureIT

February 13th, 2015 by Lynda S. LaRoche

The recent reports of cyber attacks on major companies and organizations reinforce the various steps we all should take to protect both ourselves and the University. Our most recent effort, DPU_Secure wireless, has provided you with a safer, more secure connection between your computing device and the various access points on campus.

Now it’s time to remind everyone about the importance of changing your Google Apps password regularly – preferably, at least every 6 months. As Google mentions in its Secure your passwords article at, passwords are the first line of defense against cyber criminals. Be sure to watch the short “How to create a strong password” video at the end of the article.

Another recommended resource that you might find useful is Google’s Gmail security checklist at Not only does this list offer you tips and tools for making your Google Apps email account more secure, but item #7 introduces you to 2-step verification.

Within the next month, 2-step verification will be an available option on your DePauw Google Account. Once it’s available, choosing to use it will make your account even more secure. 2-step verification can be thought of as something you do – Entering your password – with something you have – on the personal device you’ve linked to your account.

Watch for more #SecureIT information to come later.

Have a great weekend and go change your Google password now!

Security Enhancements to the DePauw Wireless Network. #AnnounceIT

October 28th, 2014 by Lynda S. LaRoche

As many of you are aware, Information Services has been working on providing the DePauw community with a more secure wireless network. This network, DPU_Secure, encrypts all data traveling between your device and the network access point, and it provides faster connection speeds of up to 300Mbps. DPU_Secure is available from most popular mobile devices, including Mac OS, Windows, Android, iPhone, iPad, etc.

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At this time we recommend you begin using DPU_Secure as soon as practical or at least by January 15, 2015. In January, we will be switching DPU_Wireless to an open guest network that will be restricted to Internet only access.

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To connect to DPU_Secure, go to the DPU_Secure section of the IT KnowledgeBase article Wireless. This article will provide step-by-step instructions on how you can connect to DPU_Secure as well as detailed information about campus wireless.

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Please contact the HelpDesk at (765) 658-4294 or with any questions.

Use your knowledge of DePauw’s top ten security tips to be a winner. #AnnounceIT

October 27th, 2014 by Lynda S. LaRoche

As part of the final week of Cyber Security Awareness Week, Information Services would like to share the Top Ten Security Tips for DePauw Faculty and Staff to help you keep sensitive information safe. Please make sure you are aware of these ways to keep information secure and let us know if you have any questions.

Once you have read through the Top Ten Security Tips, you have an opportunity to win a Misfit Flash Fitness Band© by taking the CSAM Quiz and drawings for other prizes. Note: You will need to be logged in to your Google Apps Mail Account to access the quiz.

Go to the IT KnowledgeBase article Healthy Computing for additional information on protecting your data, your computer, and yourself.

Join us for Cyber Security Awareness Month. #AnnounceIT

October 13th, 2014 by Lynda S. LaRoche

October is National Cyber Security Awareness Month. Are you good to your computer? Take the time to keep you, your computer, and your personal files safe and working!

CSAM Quiz, Drawing, and Prizes

Take the quick 10-question CSAM quiz! Those with the most correct answers will be eligible to win a Misfit Flash Fitness Band©. Entries will also be eligible for drawings for a Starbucks gift card and other prizes. Login to your DePauw Google Apps account and enter today at! Other ways to enter include liking us on Facebook (DePauw Student Tech Support) and following us on Twitter (@DPUStudentTech). 

Kisses and a Faster Computer

Student Tech Support will be tabling in Café Roy on Thursdays in October during lunch time.  We will be offering tips and tricks (and Hershey Kisses©) to get your computer running faster and safer. Stop by and see us!

Image for CSAM


Phone Upgrade Update. #AnnounceIT

September 19th, 2014 by Lynda S. LaRoche

We have completed the first phase of the new phone upgrade project by providing you with a new phone and switching your service over to Metronet’s VoIP system. However, there may be a few old phones that we missed. If you have a phone that looks like the following, please contact the HelpDesk at (765) 658-4294 or so we can get you onboard as well.

Image of Phone

Information about the New phone system may be found 24/7 on the IT KnowledgeBase, including:

  • Feature list
  • PIN information
  • Call handling
  • Voicemail
  • CommPortal
  • FAQs
  • Metronet reference guides
  • Wireless headset information
You may also find the Information Services News Blog another informative resource for keeping up with technology at DePauw.

Turn off and unplug all electronic equipment in preparation for the July 19th power outage. #AnnounceIT

July 18th, 2014 by Lynda S. LaRoche
In preparation for the power outage on Saturday, July 19th, please turn off and unplug all computers, printers, and other electronic equipment in the campus facilities that will be affected before leaving campus today.

New phones – power outage


For those who are on the new phone system, calls received during this outage will go to your voicemail, which you can monitor through the CommPortal. If your new phone has been installed and you have not yet set up your voicemail, go to On-campus phones: Voicemail.

Call Forwarding

For those who have set up your voicemail, you also have the option to forward your calls to your cell phone or another number. To set up call forwarding through the CommPortal:
  1. Go to
  2. Log in using your 10-digit telephone number and your PIN
  3. Click Call Manager
  4. Click Forwarding
  5. Select Forward calls immediately
  6. For Forward calls to, enter the desired number exactly as you would dial it if you were calling it from your office phone (For example, you must first press a 7 on your office phone when making a call to someone off-campus so make sure you enter the 7 when setting up call forwarding to an off-campus phone number.)
  7. Click Apply
Please contact the HelpDesk at (765) 658-4294 or with any questions or concerns.

Phone issue or request? Contact the HelpDesk. #AnnounceIT

July 17th, 2014 by Lynda S. LaRoche

Phone issue or request

The fastest way to get help with your phone is to contact the HelpDesk. Although staff members in I.S. enjoy hearing from you, after you tell them what’s going on, they have to report it to the HelpDesk for it to be added to our SchoolDude ticketing system. Why not cut-out the middleman?

#ReportIT - Call (765) 658-4294 – Email (or Google Chat) 

IT KnowledgeBase

Information about the New phone system can be found 24/7 on the IT KnowledgeBase, including:

  • Feature list
  • PIN information
  • Call handling
  • Voicemail
  • CommPortal
  • FAQs
  • Metronet reference guides
  • Wireless headset information

We now support Mavericks on Macs. #AnnounceIT

June 20th, 2014 by Lynda S. LaRoche

Information Services now supports Mavericks on Macintosh computers; however, we strongly recommend a clean install, not an upgrade, to avoid performance issues. Faculty and staff should email if you would like to schedule a time to have Mavericks installed on your computer.

Also, Apple has announced the release of a new operating system coming this fall named Yosemite. Yosemite has not been tested with all of DePauw’s systems and is not supported by Information Systems until testing can be completed later in the fall semester. Please do not install it on your system until you hear otherwise from us.

As always, please contact the HelpDesk at or (765) 658-4294 with any questions or concerns.