Information Services

Inform, Instruct, Empower . . .

Phone issue or request? Contact the HelpDesk. #AnnounceIT

July 17th, 2014 by Lynda S. LaRoche

Phone issue or request

The fastest way to get help with your phone is to contact the HelpDesk. Although staff members in I.S. enjoy hearing from you, after you tell them what’s going on, they have to report it to the HelpDesk for it to be added to our SchoolDude ticketing system. Why not cut-out the middleman?

#ReportIT - Call (765) 658-4294 – Email (or Google Chat) 

IT KnowledgeBase

Information about the New phone system can be found 24/7 on the IT KnowledgeBase, including:

  • Feature list
  • PIN information
  • Call handling
  • Voicemail
  • CommPortal
  • FAQs
  • Metronet reference guides
  • Wireless headset information

We now support Mavericks on Macs. #AnnounceIT

June 20th, 2014 by Lynda S. LaRoche

Information Services now supports Mavericks on Macintosh computers; however, we strongly recommend a clean install, not an upgrade, to avoid performance issues. Faculty and staff should email if you would like to schedule a time to have Mavericks installed on your computer.

Also, Apple has announced the release of a new operating system coming this fall named Yosemite. Yosemite has not been tested with all of DePauw’s systems and is not supported by Information Systems until testing can be completed later in the fall semester. Please do not install it on your system until you hear otherwise from us.

As always, please contact the HelpDesk at or (765) 658-4294 with any questions or concerns.

You will not receive calls if you do not set up your Voicemail and other helpful information. #AnnounceIT

June 10th, 2014 by Lynda S. LaRoche

Did you know that you will not receive calls if you do not set up your Voicemail on your new phone? As mentioned 5/14, setting up your Voicemail is quick and easy:

  • Lift the handset
  • Press the Messages key
  • Listen to the system prompts to
    • Change your PIN
    • Record your name
    • Record your greeting

Quick Tip: Call Forwarding

Going on vacation? Off-campus over summer? Make sure your calls are answered by setting up call forwarding.

The easiest and most flexible way to set up call forwarding is by using the CommPortal; however, here are instructions on how to set it up using your handset:

Type of Forwarding Enable Code Disable Code
Immediate/Unconditional *72 *73
Busy *90 *91
No Answer/Delay *92 *93




Orientation Sessions

The new phone orientation schedule for June is available on the Information Services Workshop and Event Calendar. Sessions are limited to 18 participants, so please reserve your seat in one of the demonstrations by completing the New Phone Orientation – Reserve a Seat form.

We are also planning several sessions on August 18th and 19th for anyone who would like a refresher for the start of the 2014/2015 academic year. We will share this information with you at a later date.

If you are unable to attend orientation, you may also learn about the New Phone System on the IT KnowledgeBase.

@DePauwIT provides up-to-the-minute information about technology.

Class of 2018 photo upload for DePauw ID card deadline approaches. #ConnectIT

June 5th, 2014 by Lynda S. LaRoche

As the June 13th deadline approaches for you to upload your photo for your DePauw ID card, it is exciting for us to start getting familiar with the faces that we will soon see walking around campus. Although your high school senior pictures and other creative poses are impressive, they do not fall within the required guidelines for us to use for your DePauw ID card.

The photo you upload should be passport-style taken within the last six months that meets the following guidelines.

NOTE: Please follow these guidelines carefully because
your photo will be rejected if it does not meet these requirements.

  • It must be a focused color photo taken in full-face view (e.g. only your head and the top of your shoulders) with you directly facing the camera.
  • Prescription glasses are allowed. You may not wear sunglasses, hats, hoodies, or headphones.
  • The photo should not have flash reflections, glare, or shadows.
  • The background must be uniform, plain, and white. You may want to consider using a plain white sheet or towel or a large sheet of white paper as a backdrop for your photo.
  • The photo must be in JPEG (.jpg) format and no larger than 1 MB.

For specific information on uploading your photo, go to the IT KnowledgeBase article DePauw ID Card: Uploading a photo.

New phone orientation sessions today and “Do Not Disturb” quick tip. #AnnounceIT

June 3rd, 2014 by Lynda S. LaRoche

Faculty and staff are invited to attend one of the following new phone orientation sessions today in Julian 135:

  • 1-2 p.m.
  • 2:30-3:30 p.m.
  • 4-5 p.m.

Additional sessions are listed on the Information Services Workshop and Event Calendar and step-by-step instructions are available on the IT KnowledgeBase at New phone system.

Quick Tip: Do Not Disturb

Do not disturb directs new calls straight to voicemail.

Toggle the DND (Do Not Disturb softkey) to enable/disable (Note: If you do not have a DND softkey, dial *78 to turn it on and *79 to turn it off.)

Please let us know if you have any questions by contacting the HelpDesk at or (765) 658-4294.

New phone and off campus this summer? Try the CommPortal. #AnnounceIT

May 20th, 2014 by Lynda S. LaRoche


CommPortal is an online portal for managing your phone settings including your voicemail. Whether you are off campus for summer break or working from home, you can go to On-campus phones: CommPortal for instructions on managing your phone. You may also want to print off the Quick Reference Guide as a handy reference for the most commonly used features of your phone.


Please contact Nikki Weber-Brueggeman at or (765) 658-4580 if you are a department liaison who still needs to schedule a consultation to confirm the basic configurations of the phones in your area.

Orientation sessions

New orientation sessions have been added to the Information Services Workshop and Event Calendar for the month of June. We have also added several sessions on August 18th and 19th for anyone needing a refresher for the start of the 2014/2015 academic year.

@DePauwIT provides up-to-the-minute information about technology.

New login page for e-Services beginning Monday, 5/19. #AnnounceIT

May 16th, 2014 by Lynda S. LaRoche

Beginning Monday, May 19th, e-Services will have a new login page, as shown below.  Once you log in through this page, you will be automatically forwarded to the normal e-Services homepage.  We are letting you know about this change ahead of time to assure you that this is a legitimate e-Services page and not part of a phishing scheme.


New phones are appearing on desks across campus. #AnnounceIT

May 14th, 2014 by Lynda S. LaRoche

As the new campus phone system rollout continues, not only are new phones appearing on desks across campus, but we are also adding new online resources and planning additional orientation sessions over summer.

Quick and Easy – Voicemail

The first thing you should do when you get your new phone is to set up your voicemail. To do this:

  • Lift the handset
  • Press the Messages key
  • Listen to the system prompts to
    • Change your PIN
    • Record your name
    • Record your greeting

Additional step-by-step instructions are available on the IT KnowledgeBase at New phone system.

Orientation sessions

The Information Services Workshop and Event Calendar has new phone orientation sessions listed through the end of May with summer sessions being added next week.

Just for fun

Take a few minutes to watch how Kids React to Rotary Phones. Thanks to Kelley Hall for sharing this YouTube video with us!

Reminder – Class of 2014 – Termination of your IT accounts #AnnounceIT

May 12th, 2014 by Lynda S. LaRoche

As the Class of 2014 prepares for life after DePauw, it is important to know what will happen to your DePauw IT accounts upon graduation:

Google Apps Account (email, calendar, docs, etc.)

Your current DePauw Google Account will be deleted on August 1, 2014. Once it is deleted, it is gone and you will not be able to retrieve any of your saved emails, calendar events, contacts, docs, or other information contained in that account. Please review and clean up the forwarding rules you have set up prior to your account being deleted to eliminate the possibility of unwanted email being forwarded inappropriately.

To migrate your DePauw email to a personal email account, you may use Google’s Mail Fetcher. You will need to know DePauw’s POP Settings to complete this migration. Google Takeout is also available for downloading data from a number of Google products.

Stay connected with DePauw through the Online Directory and Alumni App

DePauw’s Office of Alumni Engagement provides opportunities to connect with DePauw and fellow alumni through the Online Directory and Alumni App. Through the Online Directory you can update your contact information, as well as search for and connect with fellow DePauw alumni. If you have not set up your account yet, contact the Office of Alumni Engagement at or 765-658-2586 for your Activation Code.

You can also download the DePauw Alumni App powered by EverTrue. This app for iPhone, iPad, and Android devices allows you to access the alumni directory and provides mapping functionality based on business address to search for classmates and fellow alumni around the world. Click here to download the app on your mobile device, or search for “EverTrue” in the Apple App store or Google Play store. To learn more, visit


Your DePauw network account will expire on August 1, 2014. If you have information in your class (I: drive) or personal (P: drive) folders, be sure to back them up before this date.


Your e-Services account will expire on May 31, 2015. To request a transcript after this day, you may browse to the transcript ordering portal on the Registrar’s website at

Questions concerning your IT accounts may be directed to the HelpDesk at or 765-658-4294.

Questions concerning the Online Directory and Alumni App may be directed to the Office of Alumni Engagement at or 765-658-2586.

New phone system training schedule and additional info

May 5th, 2014 by Lynda S. LaRoche

Training Schedule

Please feel free to stop by any of the following new phone training sessions this month:

  • Tuesday, May 6th, from 2 to 3 p.m. in Julian 135
  • Wednesday, May 21st, in Julian 135
    • 12:30 to 1:30
    • 2 to 3
    • 3:30 to 4:30
  • Friday, May 23rd, from 10:30 to 11:30 a.m. in Julian 135
  • Thursday, May 29th, from 3 to 4 p.m. in Julian 135

Additional Information

How will I know when my phone will be installed?

After the consultation meeting with your department liaison to confirm the basic configurations of phones in each area, James Ketterer will send you an email letting you know the specifics about the installation of your phone including the date of installation.

Are there any online resources about the new phones?

Yes. You can learn more at our IT KnowledgeBase article New phone system or by attending one of the training sessions listed above.

Are you going to be installing any phones this week?

Our Network Services Staff will be installing phones in Olin and East College this week, and the specific individuals who will have their phones installed should have received an email from Jim on May 1st.