Information Services

Inform, Instruct, Empower . . .

New phone system training schedule and additional info

May 5th, 2014 by Lynda S. LaRoche

Training Schedule

Please feel free to stop by any of the following new phone training sessions this month:

  • Tuesday, May 6th, from 2 to 3 p.m. in Julian 135
  • Wednesday, May 21st, in Julian 135
    • 12:30 to 1:30
    • 2 to 3
    • 3:30 to 4:30
  • Friday, May 23rd, from 10:30 to 11:30 a.m. in Julian 135
  • Thursday, May 29th, from 3 to 4 p.m. in Julian 135

Additional Information

How will I know when my phone will be installed?

After the consultation meeting with your department liaison to confirm the basic configurations of phones in each area, James Ketterer will send you an email letting you know the specifics about the installation of your phone including the date of installation.

Are there any online resources about the new phones?

Yes. You can learn more at our IT KnowledgeBase article New phone system or by attending one of the training sessions listed above.

Are you going to be installing any phones this week?

Our Network Services Staff will be installing phones in Olin and East College this week, and the specific individuals who will have their phones installed should have received an email from Jim on May 1st.

Work on the Campus Telephone System Rollout continues – Details here…

April 30th, 2014 by Carol L. Smith

Work continues on the transition to our new phone system and following is a quick update about what is underway.

Currently, Nikki Brueggeman is scheduling brief consultation meetings with department liaisons to confirm the basic configurations of phones in each area. As you can imagine, it is important that these initial consultations are completed by the end of the semester before folks head out for summer, so we really appreciate your help in getting these meetings arranged.

In the meantime, if you have not already done so, please be sure to complete the Employee Telephone Information Verification form. This just takes 5 minutes and gathers information about your phone number and office location ahead of time that will make the consultation conversation most efficient.

Once your liaison has met with the team, you can anticipate that your department’s new phones will be installed about 2 weeks later. We will let you know in advance when your specific installation has been scheduled so you can be prepared.

Finally, periodic updates about the project are available on the Information Services Blog and on Twitter @DePauwIT, and the team is offering orientation sessions that are noted on the  Workshop and Event Calendar. As always,  if  you have specific questions, feel free to contact Nikki (nikkibrueggeman@depauw.edu, 4580)  Carol Smith (clsmith@depauw.edu).

About the new telephones system installation:

The Metronet system will provide standard telephone services such as local and long distance calling, voicemail, call forwarding, etc., as well as several new features like voicemail to email, an online portal for managing your phone settings and voicemail, and integration with your DePauw Google account. When your number is switched to the new service, you will also receive a new phone handset for your desk, but your phone number will not change.

Class of 2014 – Termination of your DePauw University IT accounts (Google Mail, network, and e-Services). #AnnounceIT

April 8th, 2014 by Lynda S. LaRoche

As the Class of 2014 prepares for life after DePauw, it is important to know what will happen to your DePauw IT accounts upon graduation:

Google Apps Account (email, calendar, docs, etc.)

Your current DePauw Google Account will be deleted on August 1, 2014. Once it is deleted, it is gone and you will not be able to retrieve any of your saved emails, calendar events, contacts, docs, or other information contained in that account. Please review and clean up the forwarding rules you have set up prior to your account being deleted to eliminate the possibility of unwanted email being forwarded inappropriately.

To migrate your DePauw email to a personal email account, you may use Google’s Mail Fetcher. You will need to know DePauw’s POP Settings to complete this migration. Google Takeout is also available for downloading data from a number of Google products.

Stay connected with DePauw through the Online Directory and Alumni App

DePauw’s Office of Alumni Engagement provides opportunities to connect with DePauw and fellow alumni through the Online Directory and Alumni App. Through the Online Directory you can update your contact information, as well as search for and connect with fellow DePauw alumni. If you have not set up your account yet, contact the Office of Alumni Engagement at alumnioffice@depauw.edu or 765-658-2586 for your Activation Code.

You can also download the DePauw Alumni App powered by EverTrue. This app for iPhone, iPad, and Android devices allows you to access the alumni directory and provides mapping functionality based on business address to search for classmates and fellow alumni around the world. Click here to download the app on your mobile device, or search for “EverTrue” in the Apple App store or Google Play store. To learn more, visit depauw.edu/alumni/connect.

Network

Your DePauw network account will expire on August 1, 2014. If you have information in your class (I: drive) or personal (P: drive) folders, be sure to back them up before this date.

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e-Services

Your e-Services account will expire on May 31, 2015. To request a transcript after this day, you may browse to the transcript ordering portal on the Registrar’s website at http://www.depauw.edu/academics/academic-resources/advising/registrar/transcripts/.


Questions concerning your IT accounts may be directed to the HelpDesk at HelpDesk@depauw.edu or 765-658-4294.


Questions concerning the Online Directory and Alumni App may be directed to the Office of Alumni Engagement at alumnioffice@depauw.edu or 765-658-2586.

 

Campus Telephone System Upgrade – Please complete the Employee Telephone Information Verification form

March 4th, 2014 by Lynda S. LaRoche

Greetings,

Shortly, we will begin a project to switch all campus telephones to a new phone service hosted by CInergy Metronet.

The Metronet system will provide standard telephone services such as local and long distance calling, voicemail, call forwarding, etc., as well as several new features like voicemail to email, an online portal for managing your phone settings and voicemail, and integration with your DePauw Google account. When  your number is switched to the new service, you will also receive a new phone handset for your desk, but your phone number will not change.

The timeline for transitioning lines to the new service, department by department, will begin in late March and continue throughout the following 3-4 months. Preliminary information about the schedule for switchovers is described later in this message.

What you need to do now to prepare for the switchover:

  1. Each person should complete the Employee Telephone Information Verification form by March 14, 2014. This form should take less than 5 minutes to fill out and will help us verify the accuracy of our records by confirming details about your phone number and office location.
  2. Each department should begin identifying times that should be avoided for your transition.  This will help considerably when we reach out to your department during the development of our installation schedule. As well, if you would like to transition with one of the first groups in late March or early April, let us know.

We will be providing more information about next steps and other details of the switchover as the project continues, but if you have any questions in the meantime, please let us know.

Thanks in advance for your help in helping make this a successful transition.

Best,
Carol.
____________________________
Carol L. Smith ’85, CIO
DePauw University
office 765-658-4287
____________________________
____________________________

Details about the Telephone Transition to Metronet:

Project Timeline

The timeline for transitioning  faculty and staff lines, department by department, to the new service will begin in late March and continue throughout the following 3-4 months.

Preparing for the transition

  1. Each person should complete the Employee Telephone Information Verification form by March 14, 2014. This form should take less than 5 minutes to fill out and will help us verify the accuracy of our records by confirming details about your phone number and office location.
  2. Each department should begin identifying times that should be avoided for your transition.  This will help considerably when we reach out to your department during the development of our installation schedule. As well, if you would like to transition with one of the first groups in late March or early April, let us know.

The transition process

Information Services, along with Metronet, will try to make the transition process as straightforward and unintrusive as possible:

  1. We have established a list of department liaisons (e.g. department secretary, administrative assistant, etc.) who we will work with to schedule your department’s new phone installations. We will begin to contact departments in the next 1-2 weeks to set up an installation time .
  2. An engineer from Metronet will meet with your department liaison to determine the optimum system setup for your department’s needs.
  3. We will install, test, and move your phone number to the new system overnight on the scheduled installation date.

Training

Weekly orientation sessions for using the new system will be announced at a later date. Online documentation will also be available through the IT KnowledgeBase.

Celebrate GIS Day on Wed, 11/20, from 3-5 p.m. in the Julian Atrium – #AnnounceIT

November 18th, 2013 by Lynda S. LaRoche

Celebrate GIS Day from 3 – 5 p.m. on Wednesday, 11/20, in the Julian Atrium. Students who attend the event and successfully complete DePauw’s GIS Quest will be eligible to win a handheld GPS unit. Learn more about GIS.

Image of GIS Day 2013

Practice preventive care for healthy computing during Cyber Security Awareness Week – #AnnounceIT

October 31st, 2013 by Lynda S. LaRoche

Staying healthy through diet and exercise is a good practice for everyone, but what types of preventive care do you practice when it comes to healthy computing?

Information Services recommends going to the IT KnowledgeBase article Healthy Computing where you can learn more about:

  • Best practices for backing up your computer in case of accidents or virus attacks
  • Tips for managing your files including a table describing where to store specific types of information
  • Microsoft’s Healthy Computer Guide
  • Identity theft
  • Malware, including how to download and use Symantec Endpoint Protection
  • Spam

As always, let us know what’s on your mind when it comes to Healthy Computing by contacting us at HelpDesk@depauw.edu or (765) 658-4294.

Calculate your risk for identity theft during Cyber Security Awareness Week – #AnnounceIT

October 30th, 2013 by Lynda S. LaRoche

Identity theft is a growing risk due to an increased interest in online banking, social networking sites, mobile downloads, online gaming, and other popular online activities. Gaining a better awareness of your level of exposure and adopting Healthy Computing practices are steps you can take to reduce your risk to identity theft.

Stay Safe Online, powered by the National Cyber Security Alliance, offers an online identity risk calculator designed to help you discover how your online activities may potentially make you more vulnerable to identity theft.

Healthy Computing practices to consider include:
  • Saving passwords on your computer may be convenient, but it also opens up your computer to vulnerabilities, including identity theft. Reduce your risks by following these step-by-step instructions
  • Never share passwords, your social security number, date-of-birth, or other personal information through email
  • Ask yourself if sharing personal information on social networking sites with your 327 “friends” is really the safest thing for you to do – do you really want all of them, and their 418 “friends”, to know you are on vacation and your house is empty?
  • That sweepstakes or free gift you just won that sounds too good to be true, could arrive with a price tag of a trojan horse, computer virus, or other form of malware when you enter your contact information

As always, let us know what’s on your mind when it comes to Healthy Computing by contacting us at HelpDesk@depauw.edu or (765) 658-4294.

Protect your computer from malware during Cyber Security Awareness Week – #AnnounceIT

October 29th, 2013 by Lynda S. LaRoche

Viruses, worms, trojan horses, and other forms of malware are specifically designed to damage or disable your computer. Cyber Security Awareness Week is a good time for you to learn more about protecting your computer against these malicious programs.

Information Services recommends going to the IT KnowledgeBase article Protecting your computer from malware to create a safer, more healthy environment on your computer by:

  • Reducing your virus risks
  • Using Symantec Anti-Virus Corporate Edition, which is provided free of charge to all students and for all campus-owned computers
  • Downloading Malwarebytes and SUPERAntiSpyware

As always, let us know what’s on your mind when it comes to Healthy Computing by contacting us at HelpDesk@depauw.edu or (765) 658-4294.

Create a more safe and secure computing environment during Cyber Security Awareness Week – #AnnounceIT

October 28th, 2013 by Lynda S. LaRoche

Information Services is celebrating Cyber Security Awareness Week by offering students, faculty, and staff opportunities to learn more about creating a more safe and securing computing environment.

Did you know the IT KnowledgeBase offers Healthy Computing information to help you protect yourself from phishing scams like the one that hit campus last week?

Go to the Spam article to learn about:

  • DePauw’s guidelines for official communications
  • How you can remove spam from your Google Apps Mail account
  • Read an interesting article from Google about phishing
  • Find practical tips and information from the Federal Trade Commission

As always, let us know what’s on your mind when it comes to Healthy Computing by contacting us at HelpDesk@depauw.edu or (765) 658-4294.

Fall 2013 – Starting the Year with Information Technology at DePauw

August 16th, 2013 by Carol L. Smith

From Carol L. Smith, CIO

Greetings, Campus Colleagues.

Welcome back as we begin the new academic year!

I wanted to take a moment to provide some quick tips from the Information Services team, offer updates about IT projects that are underway, and summarize highlights of some other more-detailed emails that you will also receive over the next few days.

If you have any questions about these (or any other IT-related projects), please don’t hesitate to contact me at clsmith@depauw.edu.

Have a great start of semester!

–Carol.

Topics in the following include:

  1. Keeping in touch with Information Services and IT at DePauw
  2. Helping students get logged in to Moodle, P: or I: drives, printers, etc.
  3. The new “DePauw Account” – Synchronizing your e-Services and network/Moodle/printing account passwords
  4. Student Laptops – An update about the new, more flexible (un) Laptop Program
  5. The Moodle 2.3 Upgrade
  6. Moodle Course and Library Course Reserves (Ares) enrollments during the Drop-Add period
  7. Upgraded computers in technology classrooms now require you to log in
  8. Windows 8 and Office 365 – What’s the timeline for campus?
  9. Atomic Learning – Online technology tutorials

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