Information Services

Inform, Instruct, Empower . . .

New phone and off campus this summer? Try the CommPortal. #AnnounceIT

May 20th, 2014 by Lynda S. LaRoche

CommPortal

CommPortal is an online portal for managing your phone settings including your voicemail. Whether you are off campus for summer break or working from home, you can go to On-campus phones: CommPortal for instructions on managing your phone. You may also want to print off the Quick Reference Guide as a handy reference for the most commonly used features of your phone.

Consultations

Please contact Nikki Weber-Brueggeman at nikkibrueggeman@depauw.edu or (765) 658-4580 if you are a department liaison who still needs to schedule a consultation to confirm the basic configurations of the phones in your area.

Orientation sessions

New orientation sessions have been added to the Information Services Workshop and Event Calendar for the month of June. We have also added several sessions on August 18th and 19th for anyone needing a refresher for the start of the 2014/2015 academic year.

@DePauwIT provides up-to-the-minute information about technology.

New login page for e-Services beginning Monday, 5/19. #AnnounceIT

May 16th, 2014 by Lynda S. LaRoche

Beginning Monday, May 19th, e-Services will have a new login page, as shown below.  Once you log in through this page, you will be automatically forwarded to the normal e-Services homepage.  We are letting you know about this change ahead of time to assure you that this is a legitimate e-Services page and not part of a phishing scheme.

 

New phones are appearing on desks across campus. #AnnounceIT

May 14th, 2014 by Lynda S. LaRoche

As the new campus phone system rollout continues, not only are new phones appearing on desks across campus, but we are also adding new online resources and planning additional orientation sessions over summer.

Quick and Easy – Voicemail

The first thing you should do when you get your new phone is to set up your voicemail. To do this:

  • Lift the handset
  • Press the Messages key
  • Listen to the system prompts to
    • Change your PIN
    • Record your name
    • Record your greeting

Additional step-by-step instructions are available on the IT KnowledgeBase at New phone system.

Orientation sessions

The Information Services Workshop and Event Calendar has new phone orientation sessions listed through the end of May with summer sessions being added next week.

Just for fun

Take a few minutes to watch how Kids React to Rotary Phones. Thanks to Kelley Hall for sharing this YouTube video with us!

Reminder – Class of 2014 – Termination of your IT accounts #AnnounceIT

May 12th, 2014 by Lynda S. LaRoche

As the Class of 2014 prepares for life after DePauw, it is important to know what will happen to your DePauw IT accounts upon graduation:

Google Apps Account (email, calendar, docs, etc.)

Your current DePauw Google Account will be deleted on August 1, 2014. Once it is deleted, it is gone and you will not be able to retrieve any of your saved emails, calendar events, contacts, docs, or other information contained in that account. Please review and clean up the forwarding rules you have set up prior to your account being deleted to eliminate the possibility of unwanted email being forwarded inappropriately.

To migrate your DePauw email to a personal email account, you may use Google’s Mail Fetcher. You will need to know DePauw’s POP Settings to complete this migration. Google Takeout is also available for downloading data from a number of Google products.

Stay connected with DePauw through the Online Directory and Alumni App

DePauw’s Office of Alumni Engagement provides opportunities to connect with DePauw and fellow alumni through the Online Directory and Alumni App. Through the Online Directory you can update your contact information, as well as search for and connect with fellow DePauw alumni. If you have not set up your account yet, contact the Office of Alumni Engagement at alumnioffice@depauw.edu or 765-658-2586 for your Activation Code.

You can also download the DePauw Alumni App powered by EverTrue. This app for iPhone, iPad, and Android devices allows you to access the alumni directory and provides mapping functionality based on business address to search for classmates and fellow alumni around the world. Click here to download the app on your mobile device, or search for “EverTrue” in the Apple App store or Google Play store. To learn more, visit depauw.edu/alumni/connect.

Network

Your DePauw network account will expire on August 1, 2014. If you have information in your class (I: drive) or personal (P: drive) folders, be sure to back them up before this date.

e-Services

Your e-Services account will expire on May 31, 2015. To request a transcript after this day, you may browse to the transcript ordering portal on the Registrar’s website at http://www.depauw.edu/academics/academic-resources/advising/registrar/transcripts/.


Questions concerning your IT accounts may be directed to the HelpDesk at HelpDesk@depauw.edu or 765-658-4294.


Questions concerning the Online Directory and Alumni App may be directed to the Office of Alumni Engagement at alumnioffice@depauw.edu or 765-658-2586.

New phone system training schedule and additional info

May 5th, 2014 by Lynda S. LaRoche

Training Schedule

Please feel free to stop by any of the following new phone training sessions this month:

  • Tuesday, May 6th, from 2 to 3 p.m. in Julian 135
  • Wednesday, May 21st, in Julian 135
    • 12:30 to 1:30
    • 2 to 3
    • 3:30 to 4:30
  • Friday, May 23rd, from 10:30 to 11:30 a.m. in Julian 135
  • Thursday, May 29th, from 3 to 4 p.m. in Julian 135

Additional Information

How will I know when my phone will be installed?

After the consultation meeting with your department liaison to confirm the basic configurations of phones in each area, James Ketterer will send you an email letting you know the specifics about the installation of your phone including the date of installation.

Are there any online resources about the new phones?

Yes. You can learn more at our IT KnowledgeBase article New phone system or by attending one of the training sessions listed above.

Are you going to be installing any phones this week?

Our Network Services Staff will be installing phones in Olin and East College this week, and the specific individuals who will have their phones installed should have received an email from Jim on May 1st.

Work on the Campus Telephone System Rollout continues – Details here…

April 30th, 2014 by Carol L. Smith

Work continues on the transition to our new phone system and following is a quick update about what is underway.

Currently, Nikki Brueggeman is scheduling brief consultation meetings with department liaisons to confirm the basic configurations of phones in each area. As you can imagine, it is important that these initial consultations are completed by the end of the semester before folks head out for summer, so we really appreciate your help in getting these meetings arranged.

In the meantime, if you have not already done so, please be sure to complete the Employee Telephone Information Verification form. This just takes 5 minutes and gathers information about your phone number and office location ahead of time that will make the consultation conversation most efficient.

Once your liaison has met with the team, you can anticipate that your department’s new phones will be installed about 2 weeks later. We will let you know in advance when your specific installation has been scheduled so you can be prepared.

Finally, periodic updates about the project are available on the Information Services Blog and on Twitter @DePauwIT, and the team is offering orientation sessions that are noted on the  Workshop and Event Calendar. As always,  if  you have specific questions, feel free to contact Nikki (nikkibrueggeman@depauw.edu, 4580)  Carol Smith (clsmith@depauw.edu).

About the new telephones system installation:

The Metronet system will provide standard telephone services such as local and long distance calling, voicemail, call forwarding, etc., as well as several new features like voicemail to email, an online portal for managing your phone settings and voicemail, and integration with your DePauw Google account. When your number is switched to the new service, you will also receive a new phone handset for your desk, but your phone number will not change.

Class of 2014 – Termination of your DePauw University IT accounts (Google Mail, network, and e-Services). #AnnounceIT

April 8th, 2014 by Lynda S. LaRoche

As the Class of 2014 prepares for life after DePauw, it is important to know what will happen to your DePauw IT accounts upon graduation:

Google Apps Account (email, calendar, docs, etc.)

Your current DePauw Google Account will be deleted on August 1, 2014. Once it is deleted, it is gone and you will not be able to retrieve any of your saved emails, calendar events, contacts, docs, or other information contained in that account. Please review and clean up the forwarding rules you have set up prior to your account being deleted to eliminate the possibility of unwanted email being forwarded inappropriately.

To migrate your DePauw email to a personal email account, you may use Google’s Mail Fetcher. You will need to know DePauw’s POP Settings to complete this migration. Google Takeout is also available for downloading data from a number of Google products.

Stay connected with DePauw through the Online Directory and Alumni App

DePauw’s Office of Alumni Engagement provides opportunities to connect with DePauw and fellow alumni through the Online Directory and Alumni App. Through the Online Directory you can update your contact information, as well as search for and connect with fellow DePauw alumni. If you have not set up your account yet, contact the Office of Alumni Engagement at alumnioffice@depauw.edu or 765-658-2586 for your Activation Code.

You can also download the DePauw Alumni App powered by EverTrue. This app for iPhone, iPad, and Android devices allows you to access the alumni directory and provides mapping functionality based on business address to search for classmates and fellow alumni around the world. Click here to download the app on your mobile device, or search for “EverTrue” in the Apple App store or Google Play store. To learn more, visit depauw.edu/alumni/connect.

Network

Your DePauw network account will expire on August 1, 2014. If you have information in your class (I: drive) or personal (P: drive) folders, be sure to back them up before this date.

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e-Services

Your e-Services account will expire on May 31, 2015. To request a transcript after this day, you may browse to the transcript ordering portal on the Registrar’s website at http://www.depauw.edu/academics/academic-resources/advising/registrar/transcripts/.


Questions concerning your IT accounts may be directed to the HelpDesk at HelpDesk@depauw.edu or 765-658-4294.


Questions concerning the Online Directory and Alumni App may be directed to the Office of Alumni Engagement at alumnioffice@depauw.edu or 765-658-2586.

 

Campus Telephone System Upgrade – Please complete the Employee Telephone Information Verification form

March 4th, 2014 by Lynda S. LaRoche

Greetings,

Shortly, we will begin a project to switch all campus telephones to a new phone service hosted by CInergy Metronet.

The Metronet system will provide standard telephone services such as local and long distance calling, voicemail, call forwarding, etc., as well as several new features like voicemail to email, an online portal for managing your phone settings and voicemail, and integration with your DePauw Google account. When  your number is switched to the new service, you will also receive a new phone handset for your desk, but your phone number will not change.

The timeline for transitioning lines to the new service, department by department, will begin in late March and continue throughout the following 3-4 months. Preliminary information about the schedule for switchovers is described later in this message.

What you need to do now to prepare for the switchover:

  1. Each person should complete the Employee Telephone Information Verification form by March 14, 2014. This form should take less than 5 minutes to fill out and will help us verify the accuracy of our records by confirming details about your phone number and office location.
  2. Each department should begin identifying times that should be avoided for your transition.  This will help considerably when we reach out to your department during the development of our installation schedule. As well, if you would like to transition with one of the first groups in late March or early April, let us know.

We will be providing more information about next steps and other details of the switchover as the project continues, but if you have any questions in the meantime, please let us know.

Thanks in advance for your help in helping make this a successful transition.

Best,
Carol.
____________________________
Carol L. Smith ’85, CIO
DePauw University
office 765-658-4287
____________________________
____________________________

Details about the Telephone Transition to Metronet:

Project Timeline

The timeline for transitioning  faculty and staff lines, department by department, to the new service will begin in late March and continue throughout the following 3-4 months.

Preparing for the transition

  1. Each person should complete the Employee Telephone Information Verification form by March 14, 2014. This form should take less than 5 minutes to fill out and will help us verify the accuracy of our records by confirming details about your phone number and office location.
  2. Each department should begin identifying times that should be avoided for your transition.  This will help considerably when we reach out to your department during the development of our installation schedule. As well, if you would like to transition with one of the first groups in late March or early April, let us know.

The transition process

Information Services, along with Metronet, will try to make the transition process as straightforward and unintrusive as possible:

  1. We have established a list of department liaisons (e.g. department secretary, administrative assistant, etc.) who we will work with to schedule your department’s new phone installations. We will begin to contact departments in the next 1-2 weeks to set up an installation time .
  2. An engineer from Metronet will meet with your department liaison to determine the optimum system setup for your department’s needs.
  3. We will install, test, and move your phone number to the new system overnight on the scheduled installation date.

Training

Weekly orientation sessions for using the new system will be announced at a later date. Online documentation will also be available through the IT KnowledgeBase.

Celebrate GIS Day on Wed, 11/20, from 3-5 p.m. in the Julian Atrium – #AnnounceIT

November 18th, 2013 by Lynda S. LaRoche

Celebrate GIS Day from 3 – 5 p.m. on Wednesday, 11/20, in the Julian Atrium. Students who attend the event and successfully complete DePauw’s GIS Quest will be eligible to win a handheld GPS unit. Learn more about GIS.

Image of GIS Day 2013

Practice preventive care for healthy computing during Cyber Security Awareness Week – #AnnounceIT

October 31st, 2013 by Lynda S. LaRoche

Staying healthy through diet and exercise is a good practice for everyone, but what types of preventive care do you practice when it comes to healthy computing?

Information Services recommends going to the IT KnowledgeBase article Healthy Computing where you can learn more about:

  • Best practices for backing up your computer in case of accidents or virus attacks
  • Tips for managing your files including a table describing where to store specific types of information
  • Microsoft’s Healthy Computer Guide
  • Identity theft
  • Malware, including how to download and use Symantec Endpoint Protection
  • Spam

As always, let us know what’s on your mind when it comes to Healthy Computing by contacting us at HelpDesk@depauw.edu or (765) 658-4294.