Dear Faculty and Staff Colleagues,
Information Services is excited to announce a change to the number of IT account passwords you will need to remember beginning July 8th.
Timeline for change – July 8th through October 18th
Why not take advantage of remembering one less password as soon as possible? Starting July 8th, a step-by-step checklist will be available on the IT KnowledgeBase.
Reasons for change
You spoke and we listened – We heard your feedback regarding the requirement to remember three different passwords for your IT accounts, so we synced the final two passwords for the IT systems housed on-campus.
Enhanced security for your online identity - With the increase in identity theft, enhancing password requirements and including a CAPTCHA reduces risks, thus creating a safer online DePauw environment..
Checklist for creating your DePauw Account
To sync your e-Services account with your network/Moodle/printing account, we are creating a step-by-step checklist for you to follow. Starting July 8th, browse to the IT KnowledgeBase or take advantage of one of the opportunities for assistance that are outlined below. Syncing your accounts is a one-time process.
Opportunities for assistance – Beginning July 8th
KnowIT! - As mentioned before, the IT KnowledgeBase offers 24/7 access to a broad spectrum of self-service support information and documentation.
TrainIT! - Take advantage of one of the following training opportunities offered by our Technical Trainer, Dave Diedriech:
HelpDesk Office Hours - Browse to the Workshop and Event Calendar to find the most current list of Dave’s Office Hours at the HelpDesk.
Department Training Sessions - Email firstname.lastname@example.org or call (765) 658-6442 to schedule a time for Dave to visit your department to walk your staff through this process.
SupportIT! - If you have tried the above options and still have questions, contact the HelpDesk Monday through Friday from 8:00 a.m. to 5:00 p.m. at email@example.com or (765) 658-4294 or stop by our office located on the lower level of the Student Union Building.
We hope this change is as exciting to you as it is to us!
Lynda S. LaRoche
HelpDesk and User Support Director