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Faculty & Staff Reminder: 2 IT Accounts Effective on Monday, 7/8

July 3rd, 2013 by Lynda S. LaRoche

Dear Faculty and Staff Colleagues,

A quick reminder about changing to 2 IT Accounts that is effective Monday, 7/8/2013. For your convenience, here are updated links to KnowledgeBase articles that will help you on Monday:

For details about this exciting change, please refer to the original email found at http://t.co/JlKutjcNE1.

As always, please feel free to contact the HelpDesk with questions at helpdesk@depauw.edu, (765) 658-4294, or by stopping by our office located on the lower level of the Union Building from 8:00 a.m. to 5:00 p.m. Monday through Friday (closed July 4th).

Time is running out on the Class of 2013 DePauw IT accounts

July 1st, 2013 by Lynda S. LaRoche

Dear 2013 Graduates,

Google Apps email account will be deleted August 1, 2013

Once it is deleted, it is gone and you will not be able to retrieve any of your saved emails, calendar events, contacts, docs, or other information contained in that account. Learn how you can use the Google Mail Fetcher to migrate your DePauw email into another mail account before the account is deleted by browsing to https://support.google.com/mail/answer/21289?hl=en&from=21288&rd=1.

Connect with fellow DePauw alumni through the DePauw Gateway

Be on the lookout in July for your access information to register for the DePauw Gateway online community. When you receive this information, you’ll be able to set up your DePauw Gateway account, update your contact information, and search for and connect with fellow DePauw alumni. If you have questions, please contact the Alumni Engagement Office at alumnioffice@depauw.edu or (877) 658-2586.

DePauw Network account will expire on August 1, 2013.

If you have information in your class (I: drive) or personal (P: drive) folders, be sure to back them up before this date.

e-Services will expire on May 31, 2014

To request a transcript after this day, you may browse to the transcript ordering portal on the Registrar’s website at http://www.depauw.edu/academics/academic-resources/advising/registrar/transcripts/.

Please contact the HelpDesk at helpdesk@depauw.edu or (765) 658-4294 with questions concerning your IT accounts or the Alumni Engagement Office at alumnioffice@depauw.edu or (877) 658-2586 for questions concerning the Alumni Gateway.

Get pumped about an exciting change coming July 8th to the number of IT account passwords you’ll need to remember!

June 25th, 2013 by Lynda S. LaRoche

Dear Faculty and Staff Colleagues,

Information Services is excited to announce a change to the number of IT account passwords you will need to remember beginning July 8th.

Image of 3 accounts to 2 accounts

Timeline for change – July 8th through October 18th

Why not take advantage of remembering one less password as soon as possible? Starting July 8th, a step-by-step checklist will be available on the IT KnowledgeBase.

Reasons for change

You spoke and we listened – We heard your feedback regarding the requirement to remember three different passwords for your IT accounts, so we synced the final two passwords for the IT systems housed on-campus.

Enhanced security for your online identity - With the increase in identity theft, enhancing password requirements and including a CAPTCHA reduces risks, thus creating a safer online DePauw environment..

Checklist for creating your DePauw Account

To sync your e-Services account with your network/Moodle/printing account, we are creating a step-by-step checklist for you to follow. Starting July 8th, browse to the IT KnowledgeBase or take advantage of one of the opportunities for assistance that are outlined below. Syncing your accounts is a one-time process.

Opportunities for assistance – Beginning July 8th

KnowIT! - As mentioned before, the IT KnowledgeBase offers 24/7 access to a broad spectrum of self-service support information and documentation.

TrainIT! - Take advantage of one of the following training opportunities offered by our Technical Trainer, Dave Diedriech:

HelpDesk Office Hours - Browse to the Workshop and Event Calendar to find the most current list of Dave’s Office Hours at the HelpDesk.

Department Training Sessions - Email ddiedriech@depauw.edu or call (765) 658-6442 to schedule a time for Dave to visit your department to walk your staff through this process.

SupportIT! - If you have tried the above options and still have questions, contact the HelpDesk Monday through Friday from 8:00 a.m. to 5:00 p.m. at helpdesk@depauw.edu or (765) 658-4294 or stop by our office located on the lower level of the Student Union Building.

We hope this change is as exciting to you as it is to us!

Best,
Lynda S. LaRoche
HelpDesk and User Support Director

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Spring 2011 – A Mid-Year Update about IT at DePauw

February 12th, 2011 by Carol L. Smith

From Carol L. Smith, CIO

The following provides information about the IT projects planned for this spring and offers some quick updates to help you wrap up from the fall’s slate of activities.

Before you get to those topics, though, I wanted to take a moment to reflect on the past year of upgrades, updates and transitions in IT at DePauw. Over the past 12 months, we adopted a new email system, replaced the entire fleet of printer/copiers (80+ of them), upgraded the campus network system, added off-campus VPN access to network resources, implemented a new print/copy accounting system, and issued enhanced ID cards to the DePauw community. Whew!

Now that everything is nearly complete, we are excited for what these upgrades will provide for supporting communication and collaboration, enabling better remote access, encouraging sustainability, and improving security in many aspects of our campus IT activities.

Thank you for your patience and perseverance in helping make these projects successful!

If you have any questions about these (or any other IT-related projects), please don’t hesitate to contact me at clsmith@depauw.edu.

– Carol.

Topics in the following include:

  1. Campus desktop/laptop inventory project
  2. Upcoming system maintenance and planned e-Services outage – March 19-22
  3. Google Apps – New services coming
  4. Helping students get logged in to Moodle, the DePauw network, printers, etc.
  5. The new campus Network (P, I and U)

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January 11 begins a new way to login to your network drives (P, I & U) – What you need to do!

January 5th, 2011 by Carol L. Smith

Contributed by Lynda LaRocheAssistant Director of Instructional & Learning Services

On Tuesday, January 11, 2011, we will be converting our primary network operating system from Novell Netware eDirectory to Microsoft Active Directory.

The transition will make two key changes to the way everyone accesses their network drives:

On-campus access to network drives (P, I, and U):

Starting the morning of January 11th, you will no longer use the Novell Network Client to connect your network drives (P, I, and U) but will use a new program that we will provide for you. All file data (and permissions to access the files and folders) will remain as it is now, and after the conversion you will continue to use your network drives as usual. There will be a program compatible for both Macintosh and Windows computers.

Access to network drives (P, I, and U) from off-campus:

We will be implementing a web-based secure VPN (virtual private network) connection to enable easier access to network drives from off-campus. The VPN access will become available on January 11, and Netstorage.depauw.edu and novellftp.depauw.edu will be retired.

How to access your network drives after January 11:

The following provides important  instructions about what you need to do to prepare for the transition and how to set up your computer to log in to the network (P, I, and U) or use the VPN on/after January 11.


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Coming in January: An easier way to access network drives (P, I, and U) from on and off campus

December 6th, 2010 by Carol L. Smith

Contributed by Lynda LaRocheAssistant Director of Instructional & Learning Services

On January 11, 2011, we will be converting our primary network operating system from Novell Netware eDirectory to Microsoft Active Directory.

This change will enable easier access to network drives (P, I, and U) from off-campus, increase security, and offer better compatibility with both Macintosh and Windows computers.

On the 11th, there will be a message sent explaining how you can connect to the network drives from both on-campus and off-campus.

To prepare for the conversion:

In preparation for this conversion, will you please take about 5 minutes to complete a quick Information Services network survey at http://tinyurl.com/25t6nse.

What to expect after the conversion:

We will provide detailed instructions in a later message, but the following describes briefly the two key changes that will impact the way everyone accesses their network drives.

On-campus access to network drives (P, I, and U):

Starting the morning of January 11th, you will no longer use the Novell Network Client to connect your network drives (P, I, and U) but will use a new program that we will provide for you. All file data (and permissions to access the files and folders) will remain as it is now, and after the conversion you will continue to use your network drives as usual. There will be a program compatible for both Macintosh and Windows computers.

Access to network drives (P, I, and U) from off-campus:

We will be implementing a web-based secure VPN (virtual private network) connection to enable easier access to network drives from off-campus. The VPN access will become available on January 11, and Netstorage.depauw.edu and novellftp.depauw.edu will be retired.

If you have any questions or concerns about the transition, please contact Jim Ketterer (jamesketterer@depauw.edu or 765-658-4523).

Fighting Viruses and Spyware

February 20th, 2008 by

contributed by Gary Barcus, Director of Development Services

Last fall Gary Barcus, Director of Development Services, sent an email to his department to help his staff deal with a problem many of us have run into at some point or another — a computer becomes infected by a virus or spyware. His explanation of the problem and his instructions for dealing with the problem were so helpful, we asked Gary for permission to publish it in our newsletter. It follows below:

One of our computers may be infected with a malicious program. Heavier than normal network traffic from our area may point to an infected machine. To safeguard against this infection, we all need to check our Symantec virus scanning and run a spyware detection program on our individual work stations. The IT Help Desk website:

http://www.depauw.edu/it/helpdesk/virusprotection.asp

has links to these services. Each of us should make sure we have Symantec installed and, just as important, configured to receive automatic updates and to run regularly. Please go to the link shown if you do not have Symantec installed. It can be downloaded from a link on that site. You should call the help desk if you have any problems with the installation.

Once it is installed, you should configure Symantec to run automatic virus definition updates and perform a daily scan of your system. Click on the Start button, then All Programs, then Symantec Client Security, then Symantec Antivirus to start the program. OR, click on the Shield on the notification area of the Task Bar in Windows. This is the area to the right of the Task Bar that contains the time and date. The attached word document shows how to configure Symantec after you’ve opened it. Also available on the IT Help Desk site are Spyware detection programs. These find and disable spyware that is loaded on your computer as you browse the internet. This spyware reports your activity to other sites that you visit. In this way, it attempts to exert some level of control over your browser. Wikipedia defines spyware as follows: Spyware is computer software that is installed surreptitiously on a personal computer to intercept or take partial control over the user’s interaction with the computer, without the user’s informed consent.

While the term spyware suggests software that secretly monitors the user’s behavior, the functions of spyware extend well beyond simple monitoring. Spyware programs can collect various types of personal information, but can also interfere with user control of the computer in other ways, such as installing additional software, redirecting Web browser activity, accessing websites blindly that will cause more harmful viruses, or diverting advertising revenue to a third party. Spyware can even change computer settings, resulting in slow connection speeds, different home pages, and loss of Internet or other programs. In an attempt to increase the understanding of spyware, a more formal classification of its included software types is captured under the term privacy-invasive software:

http://en.wikipedia.org/wiki/Privacy-invasive_software

Please be aware that sites like WeatherBug, Coupon Sites, Grokster, and Kazaa often offer free download programs that come with hidden spyware embedded. If you visit a site and download a “free” utility, you may have infected your machine. Run Ad-Aware or Spybot-Search & Destroy on a regular basis to clean this from your system. Better yet, don’t download random software from sites you visit! You should call the help desk if you have serious problems or if you think your machine might be infected.